Support

Frequently Asked Questions

Shipliyo.com is a cargo and intermediary platform that securely delivers your purchases from online stores in Turkey to your address in Bulgaria.

How can I register on Shipliyo.com?

Click the “Sign Up” button on the homepage and fill out the online registration form. You must provide your full name, email, phone number, and delivery address in Bulgaria.

From which stores in Turkey can I shop?

You can shop at Trendyol, Hepsiburada, N11 • Morhipo, LC Waikiki, Koton, DeFacto, Boyner, FLO, Amazon Turkey, and all online stores in Turkey. Your orders will be shipped to Bulgaria after being delivered to Shipliyo.com.

How are Shipliyo.com shipping fees determined?

Shipping and logistics fees are calculated based on product weight, volume, and delivery option, and are communicated to the user in advance. No additional fees are charged without user approval.

Can I combine multiple orders into a single package?

Yes. Shipliyo.com allows you to combine multiple orders into a single package to reduce shipping costs.

What should I do if my package is damaged?

Shipliyo.com is not responsible for damages to products delivered to the Shipliyo.com address in Turkey. In case of damage, you should report the issue to the online store where you purchased the product.

How can I track my orders?

All your packages can be tracked through your Shipliyo.com account. The status and shipping information of your orders are updated in real-time.

What if I want to return a product to Turkey?

You can return products according to the conditions and timeframes determined by the Turkish online store. Shipliyo.com only provides the shipping service; the return process is handled between you and the store.

What happens if my information is entered incorrectly?

Shipliyo.com is not responsible for delivery issues caused by incomplete or incorrect information provided during registration. Make sure your details are complete and accurate.

How long does delivery take with Shipliyo.com?

Packages sent from Turkey to Bulgaria are dispatched shortly after they arrive at the Shipliyo.com address. Delivery times may vary depending on shipping method and volume.